Frequently Asked Questions
Address and Contacts
- 1- What is the location, branches and numbers of the Black Box Company?
Al Olaya Branch: King Fahd Sub-Road, Al-Olaya, Riyadh, 12331
Al-Azdihar Branch: Al-Imam Saud bin Abdul Aziz Al-Sufi Road, Riyadh, 3784
Al-Murooj Branch: Al Hadn Street, Al-Murooj, Riyadh 12284
Forward the link for more information about Lion Fund locations
For more information about black box branches, please visit:
- 2- When does the work begin in the branches of the black box?
Black Box offices open at 09 AM-12: 00 PM, 04:00 PM-11: 00 PM for more information, please visit: https://blackbox.com.sa/ar/showrooms
- 3- How do I communicate with the black box?
Our honorable customers can contact with the black box by using the unified phone No. 920003222 or via e-mail [email protected] We also have the honor to serve you via social media:
• Twitter: https://twitter.com/blackboxksa
•Snap Chat: blackboxsa
• Instagram: https://www.instagram.com/blackboxsa/
- 1- Can I purchase online from the Black Box website?
Yes, you can buy almost the products that you need to it from our website and it will be shipped to you within Saudi Arabia only.
- 2- Can I purchase from the site and visit the Showrooms?
We encourage our honorable customers to visit our exhibition in Riyadh city for a wonderful shopping tour. You can also visit www.blackbox.com.sa to view the address and location of the exhibition.
- 3- Is online purchasing safe?
We are aware of our responsibility to protect your personal information and we take it very seriously. We believe that your personal data is one of the most important resources to us. We store the processing of your personal data through our servers that already are protected by high-security hardware and software.
- 4- What is the warranty on the products?
The Black Box company guarantees all its products for two years as directed by the Ministry of Commerce
- 5- Does the Black Box have a mobile app?
Under establishment, Soon you will be able to download it free of charge from the Google Store and Apple Store
- 6- How can I submit an order on www.blackbox.com.sa?
Once you're choosing the product that you want to buy, press "Add to cart" and the product will be added to your shopping cart. All the items that you have selected in your shopping cart will be saved to the site and you will be able to view the products in your shopping cart at any time by clicking on the shopping cart link at the top of the page.
- 7- How do I know which products are available for electronically purchase?
All products that contained on "Add to cart" button are available for purchase via the website.
- 8- which is the minimum limit to purchase?
There is no limitation for purchase through our website.
- 9- How can I change my data?
After logging in to the site, click on account settings and you will be directed to the page of your account information. Then you can change the data in the fields that you want to edit and save.
- 10- What should I do if I forget my password?
Do not worry because this is a frequent occurrence, just click on "Forgot Password" link and follow the instructions. If you need more help contact the customer service.
- 1- What are the payment methods for purchasing products from the Black Box website?
Payment by credit card
Pay with a MADA card
Payment by installments... Click here for details
COD - Cash on Delivery
- 2- Can I pay when I receive the product?
The Black Box Company allows its customers to pay cash on delivery with the cost 15 SR. only in Riyadh city.
- 3- Can I purchase by installment from the black box ?
The Black Box Company has multiple plans and options for installment by credit card. These plans change regularly based on Black Box company and bank offers. You can find the latest installment plans and the participating banks during the paying process. Click Here to More Details
Shipment and Returned
- 1- What are the methods of delivery to the Black Box Company?
- The date of the shipping process depends on your purchase order, your city location and payment method.
- Delivery of orders is within 7 working days excluding weekends ( Friday and Saturday) and official holidays such as Eid and National Day of the Kingdom. The delivery time during holidays is 10 days. For more information, please visit Terms & Conditions Page
- 2- How to ship outside the city of Riyadh?
We ship the orders to our customers outside of Riyadh via Aramex
- 3- How can I return and replace the product?
The customer has the right to coordinate with Black Box customer services to maintain the device at the agent during the warranty period only if there is no any defect that violates the license or the instructions of use the device that was specified by the agent. For more information visit Terms and Condition Page
- 1- How can I apply to Jobs in the Black Box?
The Black Box company seeks to create a healthy, productive and efficient working environment for its human resources, and to provide the opportunity for Saudi cadres to build a career path that matches their ambitions and achieves the company's objectives. To apply for the offered jobs, send your CV on [email protected]ackbox.com.sa