Shipping & Returned

Delivery details

The shipping process date depends on your purchase order, your city location and payment method.

Delivery of orders inside Riyadh city is within 3 to 7 working days & Outside Riyadh within 3 to 10 working days excluding weekends ( Friday and Saturday) and official holidays such as Eid and National Day of the Kingdom. The delivery time during holidays is 15 days.

Delivery time is appreciated and not guaranteed. To review the estimated delivery date and time, please check the product page. The product page is updated regularly based on the latest statue.

Delivery also depends on the acceptance of the client and set the date of delivery with the black box team or with the shipping team. In the event that the customer does not communicate with us at the time of delivery, this may lead to a delay in delivery time without any liability to Black Box.

Delivery of the small  orders by the shipping company

Product Delivery Cost: 19 SR.

The cost of delivery of orders when  the customer  selects the payment feature upon receipt: The cost is  29 SR. payable upon receipt

Delivery of the large orders by Black Box company (including air conditioners)

The time of delivery of the large orders that is mentioned on the product page on our website depends on the available time for delivery and is not guaranteed to be according to the time that on the page.  The date of delivery is determined by contacting the customer and confirming the date.  

The customer has the right to store the products in the warehouse of the Black Box Company for more than 30 days, with an additional value of 5% of the invoice value for every additional 30 days, and the amount will be paid in the exhibition.

In the event that the storage period expires and the customer does not receive the devices, the Black Box Company has the right to cancel the invoice and sell the devices, and the customer has the right to recover the amount of the invoice after deducting 10% of its value, and the customer is not compensated for the amount of storage service.

The customer will bear an amount of SAR 100 in case the delivery date is not postponed 24 hours before the specified date.

 

Maintenance, return  and replacement policy:

1-The original purchase invoice shall be attached
2-Return within 7 days from the date of the invoice, subject to the conditions below.
3-The device shall be in its original condition, not opened as it was purchased.
4-In the event of a manufacturing defect in any product, you shall contact the customer service of
the black box company and report the device malfunction in order to be able to address the agent to
submit a written report stating that the product has a manufacturing defect, then we communicate with
the customer within a maximum period of 48 hours from the date of the report’s deliver .
5-Dear customer, in the event that there are defects in the product during the guarantee period, refer
to the customer service at the unified number: 920003222 so that the Black Box company can
request a maintenance appointment.
6-Personal care device , Mobiles , computers and their accessories are not allowed to be exchanged
or returned , Except in the event of a manufacturing defect .
7-The customer has the right to store the products in the warehouse of the Black Box Company for
more than 30 days , with an additional value of 5% of the invoice value for every additional 30 days ,
and the amount will be paid in the exhibition .
8-In the event that the storage period expires and the customer does not receive the devices, the
Black Box Company has the right to cancel the invoice and sell the devices , and the customer has
the right to recover the amount of the invoice after deducting 10% of its value , and the customer is
not compensated for the amount of storage service .
9-The customer is not entitled to exchange, return or refuse to receive the product in the event that
ihe model of the product approved by the standards and Metrology Authority has expired due to the
inability of the company to resell the product to another customer.
10- The customer will bear an amount of SAR 100 in case the delivery date is not postponed 24
hours before the specified date.
11- Showroom customers are exempt from paying return and exchange fees on all small devices if
they comply with the return and exchange policy.
As for large devices , the customer bears a return and exchange fee with and amount of SAR 100 in
exchange for the charges of loading and delivering each large device . He also bears the coast of
installations and extensions. if any , as well as credit card purchase fees 2.5% of the value of
purchases in credit card payments.
12- We do not accept American Express cards.

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